peso789 Privacy Policy – Your Data, Handled with Care

Personal Identification Data

When you register an account with peso789, we collect your full name, date of birth, nationality, and a government-issued identification number as required for identity verification under applicable Philippine regulations. This information is necessary to confirm that you are of legal gaming age and to comply with our Know Your Customer (KYC) obligations. We may also request a copy of a valid government-issued ID, such as a Philippine passport, driver's licence, or SSS/UMID card, to complete the verification process. Providing accurate information is a condition of account registration, and any false or misleading data may result in account suspension. We store this data securely and access it only when required for verification, compliance, or fraud prevention purposes.

Contact and Account Data

We collect your email address, mobile number, and chosen username when you create your account. Your contact details are used to send account notifications, transaction confirmations, security alerts, and — where you have opted in — promotional communications. Your mobile number may also be used for two-factor authentication to protect your account from unauthorised access. You can update your contact details at any time through your account settings, subject to re-verification where required. We do not share your contact information with third-party marketers.

Financial and Transaction Data

To process deposits and withdrawals in Philippine pesos, we collect payment-related information including your GCash number, Maya account details, or bank account information as applicable to your chosen payment method. We do not store full card numbers or complete banking credentials on our servers; payment processing is handled through secure, regulated payment gateways. Transaction records — including deposit amounts, withdrawal requests, dates, and payment methods — are retained for a minimum period as required by Philippine financial regulations. These records may be reviewed by our compliance team in the event of a dispute or regulatory inquiry. All financial data is encrypted in transit and at rest.

Technical and Usage Data

When you access our platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type, and session timestamps. We also collect data about how you navigate and interact with our platform, such as pages visited, games played, session duration, and click patterns. This data helps us improve platform performance, detect suspicious activity, and personalise your experience. Technical data is not used to identify you personally unless it is linked to your account in the context of a security investigation. We may use cookies and similar technologies to collect some of this data, as described further in our cookie practices below.

peso789 uses the personal information we collect for the following purposes, all of which are necessary to operate a safe, compliant, and enjoyable gaming platform for Filipino players. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected, and we will notify you if we intend to use it for a new purpose.

• Account management: To create, maintain, and secure your account, including identity verification and age checks.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and in a timely manner.
• Legal and regulatory compliance: To meet our obligations under applicable Philippine laws, including anti-money laundering (AML) requirements and responsible gaming regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised account access.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 support channels.
• Platform improvement: To analyse usage patterns and technical performance data so we can improve the platform experience for all players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have given your consent to receive such communications.
• Responsible gaming: To monitor gaming behaviour and intervene where patterns suggest potential harm, in line with our responsible gaming commitments.

We process your data on the legal bases of contractual necessity (to fulfil our obligations to you as an account holder), legal obligation (to comply with Philippine regulations), legitimate interests (to protect the platform and other players), and consent (for marketing communications). You may withdraw your consent to marketing at any time by updating your communication preferences in your account settings.

peso789 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment processors: We share the minimum necessary financial data with our regulated payment partners — including GCash, Maya, and banking partners — to process your transactions securely.
• Identity verification providers: We may share your identification documents with licensed KYC verification service providers to complete the account verification process.
• Regulatory authorities: We may disclose your information to the relevant Philippine government agencies or regulatory bodies where required by law, court order, or regulatory directive.
• Fraud prevention services: We may share data with fraud detection and prevention partners to protect the integrity of our platform and the safety of all players.
• Technology and hosting providers: Our platform infrastructure relies on third-party hosting and technology providers who process data on our behalf under strict data processing agreements.

All third parties with whom we share your data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to us. We conduct due diligence on our service providers to ensure they maintain appropriate security measures.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Account activity logs and technical data are retained for shorter periods unless they are relevant to an ongoing investigation or dispute. When data is no longer required for any lawful purpose, we securely delete or anonymise it. If you request account closure, we will process your request promptly, though some data will be retained for the legally mandated retention periods even after your account is closed.

As a player on the peso789 platform, you have the following rights in relation to your personal data. We are committed to honouring these rights promptly and transparently, and we will respond to any valid request within a reasonable timeframe.

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained for legal compliance purposes and cannot be erased on request.
• Right to restrict processing: You may ask us to limit how we use your data in certain situations, such as while a dispute is being resolved.
• Right to data portability: Where technically feasible, you may request that we provide your data in a structured, machine-readable format.
• Right to withdraw consent: Where we process your data based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team through the details provided on our platform. We may need to verify your identity before processing your request. If you are not satisfied with our response, you have the right to raise a complaint with the relevant Philippine data protection authority.

peso789 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and understand how you use our platform. We use strictly necessary cookies to ensure the platform functions correctly, as well as analytical cookies to help us understand usage patterns and improve performance. We do not use third-party advertising cookies or tracking pixels that share your data with external advertisers. You can manage your cookie preferences through your browser settings; however, disabling strictly necessary cookies may affect the functionality of the platform. By continuing to use our platform, you consent to our use of cookies as described in this section.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls, regular security audits, and staff training on data protection practices. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to enable two-factor authentication where available. If you suspect that your account has been compromised, please contact our support team immediately. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities in accordance with applicable Philippine regulations.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players via the email address associated with their account or through a prominent notice on the platform. The "Last updated" date at the top of this page indicates when the current version came into effect. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform after any changes take effect constitutes your acceptance of the revised Privacy Policy. For any questions about this policy, please visit our FAQ page or contact our support team — we are available 24/7 to assist Filipino players.